Refunds

This feature allows you to refund a single collection. You can refund transactions made via Bank Transfers and Cards for NGN and GHS currencies.

We currently do not support REFUNDS for Mobile Money transactions.

To Initiate Refunds for a transaction:

Authorization	Set value to Bearer SECRET_KEY
Content-type	Set value to application/json

The secret key can be gotten from the 'Settings' page on your Startbutton dashboard.

Post a request to the URL below, where the base URL is determined by the environment you are in.

BaseUrls

PROD : https://api.startbutton.tech

DEV/ Staging: https://api.startbutton.builditdigital.co

Endpoint

POST - {{baseurl}}/transaction/refunds

You can initiate refunds for all your collection transactions made via bank_transfer or transfer

Param	Required?	Description
transactionReference	Yes	This is the original transaction reference of the transaction you wish to refund. This can be gotten from your collection Tab under the "Transaction Ref" column.
reason	optional	This is to provide a reason for the refund.
amount	Yes	This is the amount you'd like to refund. Note: Refunds can be partially or fully initiated. This means that for a NGN2000 transaction, you can refund the whole sum or part of the entire sum.

amount should be in fractional unit.

Sample code:

Required parameters

{
  "transactionReference": "79xxxxxxxxx",
  "amount": 500
}

Optional parameters

{
  "transactionReference": "79xxxxxxxxx",
  "reason":"Test refund",
  "amount": 500
}

1. The amount is not required to be in fractional units.

2. The original transaction reference can be obtained from the dashboard transaction detail or the Webhook notification.

3. Your available balance must be sufficient to cater to the refund being initiated.

4. A fee is attached to any processed refund.

Sample responses:

Success

{
    "success": true,
    "message": "Refund initiated successfully!"
}

Bank not found

{
    "success": false,
    "message": {
        "reason": "Bank account to send refund not found!",
        "type": "BANK_ACCOUNT"
    },
    "data": 400
}

Refund amount error

{
    "success": false,
    "message": "Refund amount is greater than the transaction amount!",
    "data": 400
}

Insufficient available bal

{
    "success": false,
    "message": "User has insufficient balance.",
    "data": 400
}

When a refund is processed, you receive an email- informing you if the refund was successfulorfailed.